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Privacy Policy

Last updated: 10 September 2025

This Privacy Policy explains how Simonović Plast (“we”, “us”, “our”) collects, uses, shares, and protects your personal data when you use svevrsteograda.com (the “Site”).

We process personal data in line with the Law on Personal Data Protection of the Republic of Serbia and, where applicable, the EU GDPR principles.


1) What this Policy covers

This Policy applies to personal data we collect via the Site, our contact channels (email/phone/chat), and related services. It does not apply to third-party websites linked from our Site.

2) What data we collect

(a) Data you provide to us

  • Details you send via contact form, email, phone, or order request (e.g., name, email, phone, project specifications, message content).

  • Information you share in the chat widget (name/nickname, message content; optionally email/phone if you provide them).

(b) Data collected automatically

  • Technical and usage data: IP address, date/time, visited URLs, referrer, browser and OS type/version, device information, HTTP status codes, and cookies (see Section 5).

(c) Public sources / social media

  • If you contact us via our public profiles (e.g., Facebook/Instagram), we will process the data in accordance with this Policy and the platforms’ own policies.


3) Purposes and legal bases

We process personal data for the following purposes:

  • Responding to enquiries; preparing and sending quotes; scheduling inspections/assessments
    Legal basis: performance of a contract or steps at your request prior to entering into a contract.

  • Supplying products/services and after-sales support
    Legal basis: performance of a contract.

  • Communication via chat/email/phone
    Legal basis: legitimate interest (to respond and manage relationships) and/or consent where required.

  • Site administration, security, fraud prevention, and statistics
    Legal basis: legitimate interest.

  • Compliance with legal obligations (e.g., accounting and tax rules)
    Legal basis: legal obligation.

Where processing relies on consent, you may withdraw consent at any time; this will not affect the lawfulness of processing before withdrawal.


4) Cookies and analytics

  • We use necessary cookies required for the Site to function (e.g., WordPress/Elementor).

  • We may use analytics cookies (to measure visits) and/or cookies used by the chat widget. Where required, such cookies will be based on consent (via a banner) or on legitimate interest with appropriate controls.

  • You can control cookies in your browser settings and, where available, via our cookie banner/preferences center.

If you enable additional tools (e.g., Google Analytics, Meta Pixel, reCAPTCHA), update this section with the tool name, purpose, data types, and cookie retention.


5) Who we share data with (recipients)

We share data only as needed with:

  • Hosting and IT maintenance/security providers;

  • Email/telecom providers (to send/receive messages);

  • Chat-widget provider (for on-site chat);

  • Accounting service providers, couriers, and other processors needed to perform contracts or comply with law.

We sign appropriate data processing agreements with all processors. We do not sell your personal data.


6) International transfers

If our service providers store/process data outside Serbia/EU, we will ensure appropriate safeguards (e.g., contractual clauses or equivalent protections) as required by applicable law.


7) Retention periods

We keep personal data only as long as necessary for the purpose collected or as required by law:

  • Enquiries/quotes: up to 12 months from last contact (or longer if needed to establish/defend legal claims).

  • Contracts, invoices, and related documentation: typically 10 years (per accounting/tax rules).

  • Technical logs and security records: typically 90 days (longer if needed for an incident).

  • Cookies: per their type and browser settings / consent preferences.


8) Your rights

Subject to applicable law, you have the right to:

  • Access your personal data;

  • Request rectification or erasure;

  • Request restriction of processing;

  • Object to processing based on legitimate interest;

  • Object to direct marketing at any time;

  • Receive your data in a portable format (data portability), where applicable;

  • Withdraw consent where processing is based on consent.

To exercise these rights, contact us at simonovicplast@gmail.com or tm.sp.varvarin@gmail.com. We may need to verify your identity before acting on your request.

You also have the right to lodge a complaint with the Commissioner for Information of Public Importance and Personal Data Protection (Serbia) (www.poverenik.rs, email: office@poverenik.rs).


9) Security

We implement technical and organizational measures to protect personal data (HTTPS, access controls, updates, logging, processor agreements). No system is 100% secure; if a data breach occurs, we will act in accordance with applicable law (including notifications, where required).


10) Children

Our Site and services are not intended for persons under 16. We do not knowingly collect data from children without parental/guardian consent.


11) Changes to this Policy

We may update this Policy from time to time. The latest version will always be available on this page, with the effective date shown at the top.


12) Contact us

Simonović Plast
Jug Bogdanova 45, 37260 Varvarin, Serbia
+381 60 44 90 522 / 523 / 524
simonovicplast@gmail.comtm.sp.varvarin@gmail.com